When submitting a support ticket, please double check the email address to ensure that is a mailbox you use.
We respond to all support tickets within 24 hours (usually much faster) via email
Make sure that our support tickets are not in your spam folder in your email account
If you need support help and you have not heard back, please email us directly at firstname.lastname@example.org
Sometimes if you send us an email first, it will tell your email account that our emails are important
Note: WE RESPOND TO EVERY TICKET. WE ARE NOT IGNORING YOU!
Our support team works 365 days a year, around the clock.
No holidays, no weekends off, no excuses!
We are not ignoring you, we are trying to reach you!
Please help us by using an email address you receive emails to.