There are 3 reasons why FriendFilter might not be working for you.

Let's run through some quick troubleshoot steps here quickly:


Reason 1. FriendFilter is not compatible with the old Facebook layout version.

If you go to your profile page, and your image in on the left (not in the center)
FriendFilter is no longer compatible with this old layout version.

Facebook has depreciated code and features in their old layout and you will need to upgrade.


To upgrade to the new Facebook layout, go to: Facebook.com

Click the arrow down in the upper right hand corner

Click "Switch to new Facebook layout" (or whatever variation is there)

If you do not have the new version, please submit a support ticket and let us know.



Reason 2. You have a conflicting Chrome extension

There are many conflicting Chrome extensions

So if you are having an issue running your scans, please disable other extensions

Go to: chrome://extensions/

And toggle off other Chrome extensions

Then run your scans again



Reason 3: You have not installed FriendFilter extension 

FriendFilter is a Chrome extension

You must fully install the extension to use FriendFilter

Do you think you have installed the extension but it is still not working?

Watch this video: https://www.youtube.com/watch?v=YvwiHy62sx4



Please go through these 3 steps to save time in troubleshooting before contacting us.


Lastly, Facebook does update their code frequently, so if you still have issues let us know

If Facebook has updated their code for your account, we will program a fix quickly to resolve!


Let us know!