FAQs

Friend Numbers Don't Match
Understand that Facebook does not give FriendFilter access to 100% of the friends on your list. Deactivated profiles are not detected by FriendFilter becau...
Tue, 27 Oct, 2020 at 10:38 AM
Not working
There are 3 reasons why FriendFilter might not be working for you. Let's run through some quick troubleshoot steps here quickly: Reason 1. FriendF...
Tue, 27 Oct, 2020 at 10:32 AM
How to cancel subscription?
We are sad to see you go! But we understand if you need to cancel. Just send us a support ticket and we will be able to cancel your subscription for you...
Tue, 27 Oct, 2020 at 10:21 AM
Timeout Error
There are 3 reasons why there might be a timeout error. Follow these steps below to troubleshoot: Reason 1. Your Facebook account is still on the old F...
Tue, 27 Oct, 2020 at 10:49 AM
Friends show inactive
If all your friends are showing inactive, then you need to run your engagement scan. Click SYNC ENGAGEMENT to run that scan Note that FriendFilter scan...
Tue, 27 Oct, 2020 at 10:54 AM
How to use FriendFilter?
FriendFilter is a Chrome extension that connects to your Facebook page. The app connects to your Facebook username Then allows you to scan your friend&...
Tue, 27 Oct, 2020 at 10:59 AM
Unfriend Button Not Active (Grayed Out)
FriendFilter does not automatically select who to unfriend. You need to select from your inactive list who to remove as a friend Go to: https://app.fri...
Mon, 22 Mar, 2021 at 6:55 PM
Why only 100 friends per day?
With a PRO account, you are able to remove 100 friends per 24 hour period.  And 500 friends in a 7 day period.  But why? Facebook limits the speed ...
Mon, 22 Mar, 2021 at 10:37 AM
No response from support?
When submitting a support ticket, please double check the email address to ensure that is a mailbox you use. We respond to all support tickets within 24...
Tue, 27 Oct, 2020 at 11:11 AM
Is FriendFilter safe?
ABSOLUTELY! We created FriendFilter to work on your machine, not on our servers. Therefore FriendFilter is not a scraper, it is a productivity app that ...
Tue, 27 Oct, 2020 at 11:19 AM