FriendFilter runs on your Chrome browser using your local internet. If you find that the friends/engagement sync process is too slow, paused, or failed, there may be a few reasons.
⚠️ Reason #1: You have conflicting extensions or too many tabs open
✅ Solution:
- Close other tabs while running FriendFilter
- Temporarily disable other Chrome extensions while running syncs
⚠️ Reason #2: You have closed the Facebook tab, or signed in on another device
FriendFilter uses your browser to scan your posts and friends. If you close the Facebook tab while syncing, sync will not complete. If you log-in to Facebook on another device, Facebook will be alerted to stop the scanning process.
✅ Solution:
Do not close the Facebook tab while running syncs
Do not log-in to Facebook on another device while running syncs
⚠️ Reason #3: You have too many tabs open; or your cache is full
This slows down browser performance, leading to slow sync and/or failure.
✅ Solution: Clear your cache by following the instructions here
⚠️ Reason #4: You are trying to pull too many reactions
The app scrolls on your Facebook profile to find previous data, so the more posts you're trying to scan, the longer the scan will take. If the process takes too long, Facebook connection could time out which is not in our control.
✅ Solution: Go to Settings --> change engagement sync depth to a smaller number
For more questions, visit our FAQ page.
Can’t find the answer? Contact support at help@friendfilter.com.